Refund Policy

This Refund Policy explains cancellations and refunds for Black Business Wall (“BBW”), a United States directory of Black-owned businesses operated by WB. Payments are processed by Stripe.

Listing subscriptions

Listing subscriptions are $3.99 / month through Stripe. You can cancel anytime from your account billing tools (or by contacting us). After you cancel, you keep listing access through the end of the current billing period; then renewal charges stop. Admins may grant complimentary (free) listings; those comps follow the terms shown when granted and are not a paid purchase to refund.

As a general rule, monthly subscription fees already charged for the current period are not refunded when you cancel mid-cycle. If a charge looks wrong (duplicate payment, clear billing error), email us promptly and we will review it in good faith.

One-time ads (billboards and micro-ads)

Billboard and micro-ad purchases are one-time. Once the purchased day or scheduled run has started, that purchase is non-refundable. If you bought in error and the run has not started yet, contact us as soon as possible — we may cancel and refund at our discretion when inventory and Stripe rules allow.

Pop-up day ads

Pop-up day ads cost $3 for a Pop-ups page listing, with an optional +$5 Home boost. Each purchase is valid for one calendar day, midnight to midnight in the pop-up city’s local time. Once that calendar day has started (or the placement is live for that day), the purchase is non-refundable. Before the day starts, you may ask us to cancel; we will try to help when the slot has not been consumed.

No results guarantee

Ads and listings increase visibility; they do not guarantee clicks, leads, or sales. Lack of results alone is not grounds for a refund. See our Disclaimer.

How to request help

Email contact@blackbusinesswall.com with your account email, approximate purchase time, and Stripe receipt or payment id if you have one. We respond as quickly as we can.

— WB